Hotel Review+ Back
Galaxy

 

Avenida de Cotai, Cotai City, Macau
Galaxy Hotel General Inquires: (853) 2888 0888
Hotel Reservations: (853) 2888 0888
Restaurant Inquires: (853) 2888 0888
reservations@galaxymacau.com
www.galaxymacau.com

 

No. of Hotel Rooms & Suites: 3503
Tables Games: Around 400
Slot Machines: Around 1200
 

(Last updated: June 8, 2017)

 

 

HIGHLIGHTS

 

The Grand Resort Deck, simply because 75,000 square meters of palm trees, pools and cabanas sounds like Heaven on Earth.

 

Five accommodation options that cater to all walks (and tax brackets) of life, headlined by the amazing Ritz-Carlton, Macau's best hotel. 

 

Casino that is worth going to for the player benefits alone.

 

Superlative dining highlighted by Urban Kitchen, Lai Heen and the Ritz-Carlton Cafe.  Terrazza and Otto Bombana have Michelin stars as well. 

 

Fantastic bars and entertainment, whether you're in the mood for whisky (Macallan Whisky Bar), women (Ritz-Carlton Bar) or 1930's Shanghai (China Rouge).

 

GALAXY OVERVIEW


Galaxy Entertainment's flagship property debuted on May 15, 2011, and was initially composed of two hotel towers, three hotels, more than 50 restarants and the stunning Grand Resort Deck, which still drops jaws five years on.  The property expanded four years later on May 27th, 2015, when the third tower opened that introduced two new luxury hotels - the Ritz-Carlton and JW Marriott.  The shopping Promenade nearly tripled in size while the Grand Resort Deck grew to over 75,000 square meters, and now includes the world’s longest Skytop Aquatic Adventure River Ride.  Dining became a significant plus as well, with the resort now home to 8 restaurants with some level of Michelin distinction. 

A quick heads up to the Venetian and City of Dreams - I think there might be a new Sheriff in town.

GALAXY CASINO GAMES

Baccarat - Tables start from $3000.

Commission Free Baccarat -  Minimum bet is $300.

Blackjack - Minimum bet is $300.

Caribbean Stud Poker - Galaxy pays a proper 100-1 on a Royal Flush.  Minimum bet of $300.

 

Money Wheel - Minimum bet is $100.  This is the best Money Wheel game in Macau with a house edge of 7.69% on all bets.

Roulette - Inside bets are $25, while Outside bets are $100.

Sic Bo - 11 bets available, minimum bet is just $100.

Slot Machines - Around 1200 slots with lows from .02 to $10.  As for electronic games, Galaxy offers Roulette ($10), Sic Bo ($10), Big Wheel ($10), and Craps ($50) while Live Gaming Baccarat, Roulette and Sic Bo all start from $50 apiece.

 

Texas Hold ‘Em - The Pavilion Poker room opened in October 2015 and features 8 tables.  Blinds start from $25/$50 and go all the way up to $5000/$10000.  There are no poker tournaments as of yet, but are on the way.  There are also 4 different promotions tied to poker games, which I will explain below.

Three Card Poker - Minimums start from $300.

War - Lows are $100.

 

GALAXY PROMOTIONS 

Galaxy probably has the best player card and promotions in all of Macau.

Player Card - The Galaxy player card is good to use at all three Galaxy Entertainment Group casinos: Galaxy Macau, Starworld Macau and Broadway Macau.  There are four different cards available: the introductory Gold card, the Platinum, the Black and the Diamond.  In order to move up the ranks, players only need to amass 10 points to earn the Platinum card and then another 2000 points for the Black card.  Diamond card holders will be privately invited.  

Members accumulate both Privilege Points and Privilege Dollars through gaming.  Privilege Points are used to determine when members move up to the next tier of Player Card, while Privilege Dollars are used to redeem prizes or buy F&B, hotel rooms and other  products and services in Galaxy, Starworld and Broadway Macau hotels.  The cards also entitle members to dining and shopping discounts in the aforementioned properties, with Gold members receiving 10% off, Platinum members 15% and Diamond and Black 20%.

Privilege Dollars can be accumulated through table play at the following rate: cash bets averaging $100 over an hour earn 1 point, cash bets averaging $200 earn 2 points, cash bets averaging $500 earn 5 points etc.  Slot players meanwhile earn 1 point for every $400 bet on the machines. 

Galaxy does such a great job advertising their Player Card and Membership Program that I’m not going to go any further.  Check out their website here, GEG Membership Rewards for latest information about gift redemption items and current promotions.  For recreational gamers, the ones tied to daily point accumulation will be the ones you’ll want to know about first.

I will however quickly detail the four promotions they have related to poker. 

High Hand of the Day - The player with the highest winning hand of the day will receive $1000.

Best Losing Hand of the Day - The player with the best losing hand of the day will win $1000.

Aces Cracked - Any player losing a hand with pocket Aces will receive $500.

$250,000 Bad Beat Jackpot - Any player that loses with a Four of a Kind will receive $150,000.  The only caveat is that he had to have used both of his hole cards to make the four of the kind hand.  The player he lost to in the particular game will pocket $75,000 for his trouble while the other players at the table will split $25,000.

 

GRAND RESORT DECK

 

The Grand Resort Deck is what separates Galaxy from all of its competitors and the main reason why I think it's the best hotel on the Cotai Strip.  No other property in the city has a pool this large or good and the fact that they limit its usage to guests during peak season should give you even more incentive to stay there.  Occupying over 75,000 square meters, the Grand Resort Deck features a 4,000 square meter Wave Pool, a 500 ton white sand beach, the world’s longest Aquatic Adventure Ride, and Macau's only Slide Mountain.  Surfing lessons are even available in the morning, since the Wave Pool can generate waves as high as 1.5 meters! 

 

Grand Resort Deck aerial shot Grand Resort Deck beach and pool Grand Resort Deck Skytop Aquatic Adventure Ride  

If you prefer a quieter, more relaxing experience, each of Galaxy's five hotels offer private pools that are accessible to guests staying in that particular hotel.  Guests at Hotel Okura get the short end of the stick here though, since their pool is very small and located indoors on the 29th floor. 

 

GALAXY HOTEL

With 1500 rooms and suites., Galaxy is the largest hotel at Galaxy Macau.  It's also the cheapest place to stay, with weekday rates as low as $1197 if you book 30 days in advance.  Perhaps best of all, everything in the mini bar is free.  

Rates in Macau Mops excluding all tax and service fees are as follows:
                                  

 

Galaxy Hotel Information

Galaxy Hotel
Avenida de Cotai, Cotai City, Macau
Galaxy Hotel General Inquires: (853) 2888 0888
Hotel Reservations: (853) 2888 0888
Restaurant Inquires: (853) 2888 0888
Email: reservations@galaxymacau.com
Website: www.galaxymacau.com
Number of Hotel Rooms & Suites: 1500
Number of Tables: Around 400 (mass gaming only)
Number of Slots: Around 1200

HOTEL OKURA

Hotel Okura has 488 rooms and suites with prices about $150 more expensive than Galaxy hotel.  If you book one month in advance, room rates get slashed by 25%, which are the figures I’ve used below.  Keep in mind taxes and service charges are not included.

 

I really like Hotel Okura's simple understated lobby.


Galaxy Macau Hotel Okura lobby Galaxy Macau Hotel Okura front desk Galaxy Macau Hotel Okura lobby ambassador

 
Hotel Okura Information

Hotel Okura
Avenida de Cotai, Cotai City, Macau
Hotel Okura Macau General Inquiries: (853) 8883 8883
General Information Fax: (853) 8883 2345
Hotel Reservations: (853) 8883 3838
Hotel Reservations Fax: (853) 8883 5905
Email: reservations@hotelokuramacau.com
Website: www.hotelokuramacau.com
No of Rooms and Suites: 488

BANYAN TREE HOTEL

Until the Ritz Carlton came along, Banyan Tree was Galaxy's most luxurious hotel by a very fair margin.  I haven't stayed there yet so I can't show you any pictures, but feel free to check them out on the Galaxy website here: Banyan Room Grades.  The prices below will give you an idea of how opulent they are as well.

 

 
Banyan Tree Spa

Banyan Tree Spa is open to the public and serves guests from all 5 hotels.  The only thing available is treatments, which means there's no door pass option and when your treatment finishes, so are you. 

They have two different price rates: Peak, defined as Friday to Sunday and Off Peak, defined as Monday to Thursday.  For this review, I’ve used Off Peak prices only, which are about $100 to $300 cheaper than Peak, depending on the treatment.

Many of the treatments combine massage, scrubs, baths, and facials.  The majority of them are either 120 or 150 minutes and run between $2000 and $2800.  The longest treatment lasts all day, 420 sweet scrumptious minutes and cost $4500, which includes a 90 minute lunch.  Other services include massage for 60 or 90 minutes ($1100-$1800), facials ($1200-$2800) and beauty treatments like manicures, pedicures and waxing ($600-$750).  Hair services are also available in the Hair Salon for $450 to $600.

Banyan Tree Spa is located on the 2nd floor and keeps hours from 10 am to 11 pm daily.     
    
Banyan Tree Information

Banyan Tree Hotel
Avenida de Cotai, Cotai City, Macau
Banyan Tree Macau General Inquires: (853) 8883 6888
Hotel Reservations: (853) 8883 8833
Fax:  (853) 8883 6108
Email: macau@banyantree.com
Website: www.banyantree.com/en/macau
No of Suites & Villas: 250

 

JW MARRIOTT HOTEL

Asia’s largest Marriott has 1,015 rooms and suites, making it the second biggest hotel at Galaxy.  Rates are just a tad higher than at Hotel Okura, provided you book 21 days in advance on the website.

 

Galaxy Macau JW Marriott hotel lobby front desk Galaxy Macau JW Marriott hotel lobby bar Galaxy Macau JW Marriott hotel lobby staircase and chandelier

Prices below are exclusive of all tax and service charges.

 



JW Marriott Information

Avenida de Cotai, Cotai City, Macau
JW Marriott General Inquires: (853) 8886 6888
Hotel Reservations: (853) 8883 3998
Fax:  (853) 8883 3988
No of Rooms & Suites: 1015

THE RITZ-CARLTON HOTEL

The Ritz-Carlton is Macau’s most luxurious hotel by a very fair margin.  Whenever I’m at Galaxy I’ll inevitably find a reason to head over to the Ritz, take the elevator up to the 51st floor, just so I can see how the other half live.  Heck, even using their facilities gives me great pleasure.  Everything about the Ritz is a different world… a splendid world, and a beautiful world at that.

 

Galaxy Macau Ritz Carlton hotel lobby lounge Galaxy Macau Ritz Carlton hotel 51st floor lounge Galaxy Macau Ritz Carlton hotel hallway

They have two different suite grades on sale, the Premier Suite that costs roughly $3500 a night on weekdays and the Carlton Suite which is about $1000 more.  If you want access to the Club lounge and all the benefits that entails, that costs about a grand more as well.

Current rates below are exclusive of all tax and service charges.

 



I stayed at the Ritz for a couple of nights during the Lusofonia Festival.  For information on how it went along with a ton of pics, please click the link here: Lusofonia Festival.

Ritz-Carlton Spa

E Spa - In somewhat of a shocker, Ritz guests can use the facilities in the E Spa free of charge.  Almost every hotel in Macau charges guests for this privilege, something I find completely ridiculous.  If you're a non-guest, the door pass is $570.

Treatments are expectedly pricy as well, easily among the highest in Macau.  Weekend rates are about $100 or $200 more than on weekdays, which are the prices I've used below. 

Signature treatments run between $1500 and $3200, while 60 minute facials are $1580 and various body treatments between $2000 and $2400.  60 minute massage is $1350 to $1500 while 90 minutes costs $1750 to $1900.  Manicures and pedicures are also available for $480 to $750.

E Spa is located on the 3rd floor of both the Ritz and Marriott and keeps hours daily from 10 am to 11 pm.

Ritz-Carlton Information


Avenida de Cotai, Cotai City, Macau
Ritz-Carlton General Inquires: (853) 8886 6868
Hotel Reservations: (853) 8883 3998
Fax: (853) 8883 3988
No of Rooms & Suites: 250

DINING 

 

There are around 120 food and beverage outlets at Galaxy, so I won’t get into all of them here.  Rather, let me just quick hit the most important ones, before finishing up with the food court.


Belon - Belon doesn't allow children under 8 through the door and I agree completely.  This is exqusite French dining, not a primary school.

Appetizers: $128 to $298    
Caviar: $538 to $1398
Seafood: $438 to $598            
Meat: $298 to $598

There are also three set meals available at night with 3 courses $498, 4 courses $598, and 6 courses $638.

On Sundays, there’s a champagne brunch buffet that runs $238 for children aged 4 to 12, $399 for seniors 65 and above and $798 for adults.

I’ve tried both the evening a la carte and champagne brunch buffet.  For a review, please click here: Belon.

Belon is open in the evenings from 6 pm to 11 pm Wednesdays through Monday.  The Champagne brunch is on Sundays from 11:30 am to 3 pm.

Belon is located on the 31st floor of the Banyan Tree hotel, beside the gym and pool.

 

8.5 Otto e Mezzo Bombana - The internationally renowned “Best Italian Chef in Asia”, Umberto Bombana has opened his first restaurant in Macau, one that was awarded one Michelin star in the 2016 guide.  His restaurant in Hong Kong continues to be the only 3 star Italian restaurant outside of Italy, and I can’t wait to check that one out.  Set lunch runs $380 (plus $80 for wine) while the 5 course evening degustation menu costs $1380 (plus $680 for wine).  As for a la carte, there’s appetisers ($240 to $380), soup ($230), pasta ($240 to $420), and seafood and meat mains ($390 to $580).

 

For a review of my extremely disappointing dinner at the Galaxy Otto Bombana, please follow the link here: Otto Bombana.

Otto keeps hours from 12 pm to 2:30 pm in the afternoon and from 6 pm to 10:30 at night.  It’s closed on Sundays.  To find it, head to shop 1031 on the first floor of the retail Promenade. 

 

Fook Lam Moon - Outrageous prices at Fook Lam Moon.  The guidebook says they have a Michelin star but they might have lost it in 2016.  Either way, I’d keep your money in your pocket.

Appetisers: $130 to $220           Meat: $320 to $780
Shark’s fin: $6000 and up          Beef: $250 to $400
Abalone: As much as $25000     Vegetables: $180 to $360
Bird’s Nest: $1500                     Rice & Noodles: $240 to $480

Fook Lam Moon is Shop #2008 on the 2nd floor of the retail Promenade.  Hours are from 11 am to 3 pm in the afternoon and from 6 pm to 11 pm at night.  

 

Lai Heen - Lai Heen is a restaurant fit for the Ritz.  Beautifully decorated and immaculately adorned, it is the very definition of luxurious Cantonese dining.  

Appetisers: $88 to $108                     Birds Nest: $298 to $798
Dim sum (lunch only): $68 to $108     Seafood: $198 to $388
Barbecue: $128 to $768                     Meat: $138 to $288
Soup: $108 to $398                           Poultry: $168 to $218
Vegetables: $118 to $238

A hairy crab set (doesn’t that just sound gross and wrong?) runs $1588 while the evening degustation menu is $1888.  Set lunch finally is $428.

 

For a review of my excellent dinner there, please follow the link: Lai Heen.

Lai Heen is located on the 51st floor of the Ritz and keeps hours from 11:30 am to 2:30 am in the afternoon and from 5:30 pm to 10:30 pm at night.  It’s closed on Mondays.

 

Man Ho - Delectable Cantonese cuisine for your dining pleasure at Man Ho, prepared by world class chef Andy Ng.

Cold Appetisers: $80 to $98    Bird’s Nest: $380 to $720
Dim Sum: $38 to $88             Abalone: $428 to $4888
Barbecue: $138 to $450         Meat: $98 to $880
Soup: $68 to $268                 Vegetables: $98 to $168
Seafood: $128 to $580           Rice/Noodles: $98 to $268

They also have a free flow drink promotion where beer, coffee and tea can be consumed for $98.

Man Ho is located on the 1st floor of the Marriott Hotel.  Hours are from 11:30 am to 3 pm in the afternoon and from 5:30 pm to 11 pm at night.

 

The Ritz-Carlton Cafe - Gorgeous looking French style cafe serves meals three times a day as well as a buffet on Friday nights and Sunday afternoons.

Breakfast Pastries: $38                         Soup: $88 to $108
Hot Breakfast Favourites: $98 to $128   Fish: $158 to $558
Appetisers: $108 to $268                      Meat: $298 to $358
Seafood: $138 to $738                         Beef: $288 to $388

At lunch there’s a set menu that goes for $238 (2 courses) and $268 (3 courses).  Afternoon tea runs $298 for 2, while a 4 course dinner set is $488. 

Friday night seafood buffet costs $688 and includes unlimited wine, but not champagne.  Sunday brunch meanwhile is $428 for adults and $148 for children.

 

For a review of my excellent lunch there with the Mavenettes, please follow the link here: Ritz-Carlton Cafe.

The Ritz-Carlton Cafe is located on the ground floor of the Ritz-Carlton.  Hours are from 10 am to 10 pm Monday to Thursday and from 10 am to 11:30 pm Friday through Sunday.

 

Saffron - Thai joint does a buffet on Saturday nights that goes for $458 a head.  There are two dining times, one that starts at 5:45 pm and another at 8:30 pm.  There are currently two specials: buy 3 get 1 free, and a second one where children under 12 eat for free if accompanied by an adult.  The rest of the day is a la carte.

Appetizers: $138 to $308    
Curry: $228 to $398
Main meat: $398 to $698
Soup: $88 to $118                     
Vegetables: $118 to $168

There’s also a couple of set meals at lunch that run $148 and $138 respectively for 2 courses.

For a review of my dinner there, please click here: Saffron.

Saffron is located in the Banyan Tree lobby is open from 7 am to 11 pm daily.

 

Terrazza - Terrazza specializes in high end Mediterranean cuisine and was recently awarded a Michelin star in their 2016 Guide.

Appetizers: $128 to $248    Meat and seafood: $198-$378
Soup: $98 to $158              Pizza: $148 to $388
Pasta: $168 to $218   

For a review of my dinner there, please click here: Terrazza.
          
Terrazza is located on the 2nd floor of the Galaxy Hotel and is open at night from 6 pm to 11 pm, Monday through Saturday.  On Sundays it opens for lunch from 12 pm to 3 pm and again in the evening from 5 pm to 11 pm.

Urban Kitchen - Macau’s hottest new restaurant is often booked up one month in advance.  Urban Kitchen serves contemporary buffet with selections that include Seafood, Macau, Portugal and Tuscany, Cantonese, Beijing and Sichuan and Japan and Korea.  Buffet times are from 7 am to 10:30 am, 12 pm to 2:30 pm and 6 pm to 10:30 pm.  Prices are as follows:

 


Prices are exclusive of 10% service charge.

Urban Kitchen also has a small a la carte menu that serves the following fare:

Soup/Starters: $88 to $158
Grilled: $238 to $638
Pizza, Pasta, Sandwiches: $128 to $198
Chinese: $138 to $498
Macau: $128 to $158

 

For a review of my dinner there with two thirds of the Mavenettes, please follow the link here: Urban Kitchen.


Urban Kitchen is located on the first floor of the Marriott hotel.


Tastes of Asia Food Court
- Tastes of Asia is a typical food court heavy on Asian fare, featuring Japanese, Thai, Vietnamese, Chinese and Singaporean cuisine, among others.  Most of the dishes and selection is inexpensive, under $80.

Located in the East Promenade, beside the theatres.

 

BARS 


Macallan Whisky Bar and Lounge - For whisky lovers, the whole world is brought to you at the Macallan Whisky Bar.  Their selection is impressive to say the least, with bottles originating from every corner of the globe.  Prices naturally vary according to the age, reputation, and quality, with most shots between $50 and $200.  Other alcoholic fare includes beer ($40 to $50), rum ($40 to $150), cognac ($75 to $160), gin and vodka ($55 to $85) and cocktails ($65).  Wine is also available for between $60 to $248 a glass, while full bottles range from $268 to $1080.

Macallan also has different tasting menus where you can sample 5 different kinds of whisky, with prices ranging from $688 for the Macallan option down to $288 for some 10 and 12 year old choices. 

If you get hungry, Macallan has a small food menu with popular snack fare like pizza, hamburgers, onion rings and cold cuts for $88 to $188.

In terms of live entertainment, there’s music six nights a week Monday to Saturday starting from 9 pm.

Hours are from 5 pm to 1 am Sunday through Thursday and from 5 pm to 2 am Fridays and Saturdays.  It's located on the 2nd floor of the Galaxy Hotel beside Terrazza.

 
The Ritz-Carlton Bar and Lounge - Upscale bar offers live entertainment every night save for Mondays.  Thursday is Ladies Night and costs $198 for free flow beer, sparkling wine, house red, house white and 5 kinds of cocktails.  Some free dessert is also included as well.  As for drinks, they offer the following selection:

Cocktails: $98 to $138   Whisky: $78
Gin: $138                      Beer: $68/$78
Vodka: $78 to $138       Wine: $98 to $208
Rum: $78/$88               Afternoon Tea: $418 for 2


Located on the 51st floor of the Ritz-Carlton, hours are from 9 am to 12 am daily. 

 

ENTERTAINMENT
 
Galaxy is starting to rival their neighbours on the Cotai Strip in the entertainment department.

China Rouge - China Rouge has recently undergone a makeover and is again open to the public; its current incarnation is an upscale live music lounge.  The sultry undertones of 1930's Shanghai are still on full display though, making it one of Macau's hippest haunts.  For pics and more information, please click the following link here: China Rouge

UA Galaxy Cinemas -  General admission tickets at Galaxy's movie theatre go for $90 a pop, while seats in the posh Director's Club cost $250.  If you're wondering why that's so high, it's because the Director’s Club offers premium dining, a lounge with wait staff, and self adjustable reclining sofa seats. 

 

Kidz Island - Located on the 3rd floor of the Marriott, children aged 2 to 12 should get a kick out of Kidz Island.  There's a bungee castle, climbing tree, ball pit and video arcade, not to mention plenty of puzzles and toys.  Rates are $120 for 2 hours of use on weekdays and $150 on weekends.  Resort guests get 30% off. 

Opening hours are from 10 am to 10 pm daily.


Endearing - Newly opened KTV joint has an elevator in the rear Crystal Lobby.  Not sure of the prices, but they're probably all very high.  Hours are from 8 pm to 4 am daily.  

 

Foot Hub - There’s a small massage joint one floor down from the Galaxy cinema and Tastes of Asia food court.  Foot massage runs between $60 and $418 while 30 to 60 minute massage is $148 to $628.  A 95 minute signature treatment finally is $695.

Guests at the Galaxy Hotel are entitled to 20% off.

Hours are from 2 pm to 2 am daily.

 

SHOPPING

With over 200 high end fashion boutiques and luxury outlets, the Galaxy’s shopping quarter is second in area and size only to the Venetian in this part of Macau.  
     
SUMMARY

With Phase 2, I think Galaxy has closed the gap on the Venetian and the City of Dreams and possibly even surpassed them.  For the time being, there’s no better and more luxurious hotel in town than the Ritz Carlton while the Grand Resort Deck is another amazing piece of work, unmatched and unrivalled by anything else in the city.  Perhaps Galaxy lags a little in the entertainment department, but the Broadway Theatre is next door and let’s face it, so are the Venetian, City of Dreams and Studio City too, so it’s not like you have to cross town to see the best shows that Macau has to offer.  Galaxy has definitely set the bar very high and it’ll be interesting to see if the slew of monster resorts in the works can match them.  

In terms of the casino, serious gamers may want to give it strong consideration just for the Player Card alone.  The membership benefits rank as Macau’s best and there are always a lot of good promotions on the go, with information easily accessible and kept up to date on the GEG website.  The recent introduction of 4 new games and a couple of $100 limits is another positive development as well.  It’s just a shame they got rid of the stage on the main floor though.  The talent on display there used to match and possibly even exceed the Crazy Paris Show at the Grand Lisboa, which was no small feat.   

 

LOCATION

 

Galaxy Macau is situated between the Venetian and another Galaxy hotel, Broadway Macau.

 

 

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