Hotel Review+ Back
Wynn Palace

 

Avenida da Nave Desportiva, Cotai
Tel: (853) 8889 8889
Fax: (853) 8889 8890
www.wynnpalace.com     

                                      
No of Rooms and Suites: 1706
No of Tables: 195 (main casino only)
No of Slots: 1000

(Last updated: January 20, 2018)

 

 

For more pictures of Wynn Palace, please click here: Wynn Palace Photobook

 

INTRODUCTION

Rolling Stone once asked Bob Dylan this question after listening to his to 1970 album Self-Portrait.  I’d like to ask Steve Wynn the same one after visiting Wynn Palace.

What is this shit?

A decade after opening the exceptional Wynn Macau, you’ve sold out and bent over for the Chinese audience, providing a property whose sole purpose seems to be giving mainland visitors a place to take selfies.  All those things that made the original Wynn Macau so special and endearing: the easy effortless charm, the subtle splendour, the tasteful way it presented its elegance, have all been tossed to the side in favour of the lowest common denominator. 

 

 

Thus you have lobbies decorated with Ferris Wheels and Merry-Go-Rounds, a shopping arcade home to Cinderella’s slipper and Gucci’s high heel, not to mention a pointless cable car attraction outside that never stops moving yet takes people nowhere.  Even prized cultural relics have been reduced to cheap retail fodder, with the set of four porcelain Qing vases worth $12.8 million dollars made the crude centrepiece of the banal shopping quarter. 

 

 

Bright, shiny, shallow and soulless, Wynn Palace is a horrible waste of space and resource, and if this is the future of the Cotai Strip and where it’s going, then I’ll gladly spend most of my time on the old peninsula, thank you very much.

Here are a few slogans I’ve come up with to describe the monstrosity.

“Wynn Palace: Steve Wynn’s Fairy Tale Folly”

“Wynn Palace: a Panoply of Pointless”

“Wynn Palace: Where Bad Ideas Go To Get Worse”

“Wynn Palace: “Mainland Gold and Plastic Soul”

And my personal favourite, which perhaps sums it up best:

“Wynn Palace: A Shopping Mall With Some Hotel Rooms”

CASINO 

I think there must be a government regulation somewhere that prohibits Macau casinos from being interesting or different.  When I first started this website, it was going to focus exclusively on gaming, before I realized that information alone couldn’t support a site.  The simple reason being that 95% of the casinos in Macau are just repeated versions of each other, and only one game matters anyway - Baccarat.  Extremely uniform and universally boring: if you’ve been to one Macau casino, you’ve been to them all.  Wynn Palace is just the latest clone.

There is no entertainment of any kind, although free beer and alcohol are served if you specifically ask for it and prove you’re gaming.

GAMES

To no one’s surprise, Wynn Palace offers the exact same games as Wynn Macau.

Baccarat - The only place I saw any Baccarat tables were in the High Limit and VIP rooms, starting from $1000 per hand.

Commission Free Baccarat
- Players win only 50% on a won Banker bet that totals 6.  Minimum bet is $300.

Blackjack - Minimum bet is a ridiculous $500.  That is way, way out of line, but is the current trend in many of Macau’s largest casinos.

Caribbean Stud Poker - Minimum bet is $300. 

Roulette - Minimum bets of $50 Inside and $200 Outside.

Sic Bo - Big/Small minimums are a very reasonable $200.  I thought for sure they’d be $300.

Slot Machines - Around 723 slots on the main floor, with lows from $0.05 to $1.  An adjacent slot room adds another 102 machines with minimums of $1 to $2.  Some of the VIP and high limit casinos also have slots with higher minimums of $1, $2, $5, and $10.  I’d estimate that Wynn Cotai probably has around 1000 slot machines in total.

As for Live Gaming, Wynn Cotai offers $50 and $100 Baccarat, $50 Sic Bo and $20 (Inside), $50 (Outside) Roulette.

I didn’t see much electronic gaming available, only Baccarat ($20), Roulette ($50) and Sic Bo ($50).

Texas Hold Em - Wynn Palace only offers cash games, there are no tournaments.  Small poker room only has 4 tables (which are often empty) with blinds of $25/$50 and $50/$100.

Three Card Poker - $300 minimums.

PROMOTIONS

Promotions at the Wynn are a joke, so I won’t waste your time writing about them.

VIP GAMING

 

Wynn has always been an industry leader in the VIP market.  Here's their present cash back program for whales, which hasn't changed in ten years.

 

 

HOTEL

On December 14th, 2016, I stayed in the cheapest room available at Wynn Palace, the Palace King Room, which cost $1380 at the time.  During the same period, rooms at the Wynn Macau ran $2000 at least, which just goes to show the difference between the two hotels.  Wynn Macau is and has always been stellar, while Wynn Palace is the second option, the gum on Wynn Macau’s shoe.  I suppose that’s the main reason why I’m so disappointed with Wynn Palace as a whole - I always expected it to raise the bar and go above and beyond Wynn Macau, but it’s nowhere close.

It does have one thing going for it though and that's absolutely huge rooms.  The smallest ones check in at 68 square meters, which is double the size of some apartments I've called home in the past.  Rates fall in the midrange for Cotai, slightly more expensive than the Venetian, Studio City and the Parisian, but far far below luxury outlets like Banyan Tree, St. Regis and the Ritz Carlton.  If you book 21 days in advance, prices get slashed by 24%, which are the numbers I’ve used below.

Rates are in Hong Kong Dollars including all tax and service charges.



The previous day I had stayed at the Parisian and didn’t have to pay a deposit and was hoping for the same love at the Wynn Palace, which wasn’t forthcoming.  After they said the deposit couldn’t be charged to my credit card, I told them straight up that I didn’t have enough cash on hand to cover the $1000 HKD deposit.  After a bit of a back and forth, they asked how much money I could give and I told them $500, which they accepted. 

Wynn Palace rooms come in four main colour schemes: green, red, yellow and blue.  I got saddled with a green room unfortunately, and didn’t really like it that much.  Looking back at the pictures now I suppose it really wasn’t that bad, but it sure felt disappointing when I was in it.  Although it was very large (68 square meters), a lot of it was just empty unused space, especially the massage room, which I didn’t need or want anyway.  The view was horrible and if that’s not the worst one in the whole hotel then I shudder to think what else could be.

 

  
The TV had a very disappointing selection of channels, the majority of which were Chinese, and no different than what you get in most hotels on the mainland.  I was definitely expecting more from an American hotel chain. 

 

 

But I suppose my biggest criticism boils down to this - the Wynn Palace room doesn’t give guests anything they can’t get anywhere else: one bed, two night tables, a desk, a chair, a couch, a bathtub and a shower.  Of course it was all in pristine condition and of very good quality, but that’s the basic skeleton features of any hotel room, anywhere, in any star category.  Value wise, where is the value, you know?  Across the road at the Sands Cotai you can get basically the same type of room at the world's second largest Holiday Inn for half the price.  Although it definitely won’t be as nice or as large, it won’t be terribly worse either.  I guess if you’re on the road and simply must have a huge room, then the ones at Wynn Palace were made for you, so congratulations.  If not, then I don’t believe guests are given enough incentive to stay there.

 

I’d like to close with the welcome card which I found most hilarious.  LOL at Steve Wynn and his two free bottles of water.  Across the Strip at the Ritz-Carlton I get free champagne at check in, bro.  Indeed that was the only thing I got on the house.  Unlike Wynn Macau which spoils guests with a splendid assortment of free goodies, Wynn Palace gives jack squat.

POOL

To market Wynn Palace as the Pinnacle, or the Ultimate, or even as a Palace like the name suggests is totally dishonest and I’m here to tell you why.  The amenities are all lacklustre and the best proof I have that Wynn Resorts never intended to make Wynn Palace an elite hotel.  The pool, for example, isn’t even heated and closes in winter.  Let that sink in for a minute.  A premium five star hotel that can’t heat an outdoor pool isn’t really trying, if you ask me.

 



Besides that, the pool is small, pedestrian, and totally forgettable.  It’s an oasis of mediocrity in a resort swimming in it.

Adjacent to the pool, there are few tables attached to the Pool Bar.  Menu and prices are as follows: 

All day breakfast $78 to $128
Salads: $88 to $138
Sandwiches: $138 to $148
Beef: $158 to $418
Snacks: $58 to $78
Children’s Menu: $38 to $68
Desserts: $78 to $108

Cocktails: $88 to $178

RESTAURANTS


Wynn Palace doesn’t have much cheap eats, it’s almost all fine dining with prices to match.  Over one year in though, none of these Michelin star wannabes have garnered any hype or accolades.

Andrea’s -  Regional Chinese delicacies and cuisine are on serve at Andrea’s.  Their mixologist also produces drinks with “drama”, whatever that means. 

Appetizers: $108 to $168
Starter Snacks: $60 to $98
Seafood: $328 to $788
Meat: $188 to $988

Andrea’s is open between Tuesday to Sunday from 5:30 pm to 10:30 pm.  For lunch they only open on Saturday and Sunday from 11:30 am to 3:00 pm.

Mizumi - The Mizumi at Wynn Macau has a Michelin Star, let’s see if this one in the Palace can follow in the footsteps.  As the name suggests, it’s Japanese all the way.

Tempura: $50 to $195
Robatayaki: $75 to $160
Teppanyaki: $880/$1250
Mizumi Signartures: $600/$880
Set Lunches: $200 to $295                                                                             

Hours daily are from 5:30 pm to 11 pm, Thursday to Tuesday.  Lunch is only served on the weekend from 11:30 am to 3:00 pm.

SW Steakhouse
- To know what a world of hurt tastes like, just sit down at SW Steakhouse.  I’ll personally go as high as $400 for a steak; any more and I can’t justify it. 

Steaks: 200 to 400 grams: $408 to $988  
650 to 1100 grams: $708 to $1048
Japanese Wagyu: $888 (200 grams)
Main course chicken, sea scallops, pork chop, lamb: $300 to $464
Caviar (30g/50g/125g): $1888/$2800/$7200
Appetizer: $150 to $288
Fish, lobster, crab: all dependent on market price

Hours are from 5:30 pm to 11 pm, Wednesday to Monday.

Wing Lei Palace - Another Michelin offshoot of the one at the Wynn Macau, which I don’t think is any good, by the way. 

Six Course Signature Set Meal: $1388
                                                                   
Dim Sum: $48 to $168
                                                                   
Appetisers: $68 to $118
Bird’s Nest: $288 to $788
Barbecue Specialties: $128 to $788
Shark’s Fin: $588 to $1888
Soup: $98 to $5888
Abalone and Dried Seafood: $158 to $488
Chef’s specialties: $208 to $888
Seafood: $198 to $888
Meat: $188 to $268
Poultry: $188 to $228
Vegetarian: $138 to $188
Rice and noodles: $108 to $308

Dim Sum lunch hours are from 11:30 am to 3 pm on Monday to Saturday and from 10:30 am to 3:30 on Sundays and public holidays.  Dinner hours are from 5:30 pm to 11 pm daily Monday through Sunday. 

Cafe Fontana -  Cafe Fontana overlooks the Performance Lake and serves buffet and afternoon tea.



Children under 12 are 50% off.

Hours are from 6:30 am to 12:30 am daily.

GYM

For wont of a better word, the gym at Wynn Palace sucks.  It’s about half the size of both gyms at Wynn Macau and certainly not what you’d expect in a hotel that associates itself with royalty.  Well below typical Wynn standards and very underwhelming, that’s just par for the course at this hotel, which brings me to my next point….

SPA

How about some free spa facilities at the Wynn Palace for their esteemed privileged guests?  No way!  Hotel guests and non hotel guests alike both have to pay a fee to use the sauna, steam, jacuzzi, cold pool and hot bed at the Spa.  The price is $575 and lasts all day, provided you don’t leave.  Once you exit the spa, the pass is considered expired and you can’t go back in.  (The only exception would be hotel guests who leave the spa but only go to the pool.  Under those circumstances, they could return.)

In terms of spa prices, a wide range of body massages are either 60 or 90 minutes and generally run $1200 or $1600, while 60 minute body wraps are $1000 and 45 minute to 90 minute facials are $1280 to $3380.  60 minute add ons such as body floral exfoliation and aromatic baths are $600.

 

They also have treatment for couples named “Emperor and Empress” and costs $3250 per person for 3 hours.  Some of the fun includes hot stone massage and facial treatments delivered in your private couples suite.    

If nothing else, just drop by the spa for their menu book that features gorgeous paintings of 19th Century China from artist Thomas Allom.  Judging from the way that China used to look, I definitely came here at the wrong time.                                    

ENTERTAINMENT

Ha ha ha ha….

Hmmm, there’s a water show that isn’t even as good as the one at Wynn Macau and that’s it.  A colossal fail and completely unacceptable in this day and age on the Cotai Strip, you can’t just repeat what you did ten years ago and hope it’s enough.  There are too many other places to go in Cotai now, too many other things to see.

Some people might call the cable car ride entertainment too, but I don’t buy that.  At least it’s free though if you want to take it across the lake and jump off when it stops at the hotel.  If you want to do one complete loop, the price is $100 per person.  (I believe hotel guests get that for free as well.)  Hours are from 10 am to midnight daily.

BARS

Flying machines, the four minute mile, and decorating a room in green and have it look good.  Thanks to Wing Lei Bar for finally scratching the last one off the list.  Located beside Wing Lei Palace, Wing Lei Bar is a hip little haunt designed to look like a jewelry box, and I totally dig its style.  With only 7 tables, it’s perfect for a quick drink or two before heading off into the night.  The only bar at Wynn Palace, it looks like they learned their lesson from all the empty ones at Wynn Macau

 

Prices are as follows:

White wine (glass): $80 to $155
Red wine (glass): $130 to $180
Champagne (glass): $180

Vodka: $68 to $118
Gin: $58 to $128
Rum: $78 to $398
Tequila: $88 to $298

Cognac: $88 to $688
Bourbon: $98 to $128
Whisky: $68 to $128
Scotch: $68 to $248
Single Malt: $68 to $368
Beer: $48 to $88
Cocktails: $88
Champagne Cocktails: $188

Wing Lei Bar is open from 3 pm to 3 am daily.

 

Wynn Palace shopping arcade

SHOPPING

Perhaps all you need to know about the shopping at Wynn Palace is that the property feels more like a shopping mall than a hotel.  All of the common areas on the ground floor are occupied by retail space and there is literally no way to get around without avoiding a shop, stall, boutique or some other sign of conspicuous consumption.  It’s all up market designer brands way out of my tax bracket so I’ll just leave it to you.

SUMMARY

I could basically cut and paste what I wrote in the Sands Cotai review 5 years ago because the same thing applies to Wynn Palace.  A hotel alone won’t cut in on the Cotai Strip in 2017.  Properties need entertainment, they need walk in traffic, they need diverse and appealing attractions, they need to stand out from the crowd in some way and be destinations in themselves.  At Wynn Palace however, they don’t do any of that and seem to be banking on their big Wynn name to pull them through.  Ordinarily that might be enough but Wynn Palace makes a mockery of typical Wynn standards, with poor facilities, lacklustre dining, no entertainment and basically nothing for kids.  With all due respect to Mr Wynn, the world did not wait ten for years for this. 

LOCATION

Wynn Palace is located behind the City of Dreams and the stunning new MGM Cotai.  The Wynn marketing department can spin it as being an oasis away from the hustle and bustle of the main Strip but that bird don’t hunt.  It wishes it was where the Parisian is because that’s where the action is, not down a side road no one in Macau knew about until the Palace opened.    

 

Save

Save

Save

Save